Shipping, Return and Privacy Policies
COVID-19 update: We are shipping(!), however – delivery time of packages may variably be slightly longer than normal due to working constraints brought on by the pandemic. We’ll do everything on our end to get your package out the door as fast as possible.
All orders require 1 to 2 days to process before shipment. All orders are sent USPS Priority Mail, but Flame cannot guarantee shipping transit times and can’t be held response for delays caused by the postal service.
At the moment we offer shipping to the U.S. only. We do not ship outside the U.S. under any circumstances, even through a shipping forwarder. For any orders placed in violation of this policy, the original shipping fee paid by the customer shall be non-refundable in the event that the shipment is cancelled and returned to Flame. We reserve the right to block any violators from future purchase attempts.
If a shipment is returned to Flame due to customer error – such as inputting the wrong mailing address or not retrieving a held package in time – Flame reserves the right to charge the customer for re-shipping or, if the customer prefers a refund, retain the original shipping fee.
Have second thoughts on your purchase? Don’t worry – it happens. Unused products in perfect condition and original packaging may be returned within 10 days.
To request a return: email email@example.com requesting the return and after the product is received back and inspected, you will be issued a refund on the original method of payment. If the item was purchased for you as a gift, you will be issued a store credit to use across the site.
Issues with your products? If for any reason a product is defective or damaged, please email firstname.lastname@example.org within 14 days and we will promptly resolve the issue.
Shipping on returns: If an item is not damaged/defective, you will be responsible for paying for your own shipping costs and they are non-refundable.
If you are shipping an item back valued over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2. Personal information we collect: The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:
B. Information Collected Automatically: Whenever you interact with our Site, we may automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited and by how many people. You may be able to change the preferences on your browser to prevent or limit your computer’s acceptance of cookies, but this may prevent you from taking advantage of certain Site features. When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Site, so that we can make the Site appealing to as many users as possible.
C. E-mail Communications: You may sign up to receive periodic emails from us. We may also receive a confirmation when you open an email from us. If you would like to stop receiving email or other mail from us, there will be an option to manage your preferences at the bottom of all of our emails.
3. Who we share information with: To reiterate: Flame will never rent or sell your Personal Information to anyone. It is solely used to correctly and fully process your order, as well as to provide you with periodic email updates about the Site and our products which you are free to opt out of at any time.
6. Questions or Concerns: If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns.